Returns

If your package is returned to us due to a shipping error we will contact you! You will be responsible of paying the shipping fee in order to get the package sent back to you. 

Refunds

If you'd like a refund please contact us! 

There is only one situation where you may receive a refund: If there was an error on our part! (with the shipping address or product) 

Exchanges  
We DO NOT  replace items due to hygiene reasons. if they are defective or damaged please contact us at merlinalovesyou@gmail.com and we get back to you within 24 hours and will then provide instructions to proceed forward with fixing the product.

Shipping 

We STRONGLY advise all customers to chose tracked shipping! If you do not chose tracked shipping we cannot tell you where your package is. 

If you do not receive your order please contact us and we will get back to you shortly after. 
We cannot guarantee that you will receive your package on time. Once a package is shipped, it is out of our hands! 

Cancelling

Any request to cancel an order anytime after being placed, will get denied. 

Why? Orders begin to be processed the moment they are received!  through a back end automated system. A certain amount of money goes into the immediate creation of every single order through the automated system hence orders will NOT be cancelled for that reason because we are then stuck with the loss of having paid to create an order that will no longer be purchased.